Call the Line
Call at any hour. If the call is not answered, leave your name, telephone number, and a brief reason for calling.
What Is the Conflict Support Line?
Conflict can become overwhelming before a person knows what service they need or what conversation should happen next.
The Conflict Support Line provides a direct point of access for people experiencing interpersonal conflict. The initial call may include listening, clarification, brief communication support, preparation for a difficult conversation, or information about available conflict-resolution options.
Initial support is offered without charge and generally lasts approximately 15–30 minutes. The purpose is not necessarily to resolve the entire conflict during one call. The purpose is to help the caller slow the situation down, gain clarity, and identify a responsible next step.
How the Line Works
Receive Brief Support
Calls are generally returned within one to two hours. The initial support conversation may last approximately 15–30 minutes.
Identify a Next Step
You may receive brief guidance, conversation preparation, service information, a referral, or scheduling options for continued support.
When You May Call
Difficult Conversations
You need help preparing what to say, how to say it, or how to approach a sensitive conversation constructively.
Interpersonal Conflict
You are experiencing tension with a family member, friend, neighbor, coworker, or another person in your community.
Communication Breakdown
Conversations repeatedly become defensive, unproductive, confusing, or emotionally charged.
Co-Parenting Communication
You need brief support identifying a constructive way to communicate about a parenting concern.
Workplace Concerns
You are preparing to address a disagreement, expectation, boundary, or professional relationship.
Exploring Next Steps
You are uncertain whether mediation, conflict coaching, another service, or an outside referral may be appropriate.
What Brief Support May Include
During the Call
- Listening and conflict clarification
- Identifying the immediate concern
- Preparing for a difficult conversation
- Brief communication guidance
- Exploring interests, needs, and priorities
- Considering constructive next steps
Information and Referrals
- Information about conflict coaching
- Information about mediation
- Scheduling a more comprehensive session
- Referral to an outside provider or resource
- Identifying when another service is more appropriate
- Project and community resource navigation
Free Initial Support and Extended Services
The initial Conflict Support Line conversation is offered without charge and generally lasts 15–30 minutes.
Callers who need continuing or more comprehensive assistance may choose to schedule Harrington Mediation Conflict Coaching, begin a mediation inquiry, or receive a referral to another appropriate resource.
Conflict coaching and mediation are separate professional services. Any fee, intake requirement, scheduling process, or service agreement will be explained before a paid service begins. Calling the Support Line does not obligate anyone to purchase another service.
Important Non-Emergency Notice
The Conflict Support Line is not an emergency response service, crisis hotline, suicide hotline, domestic violence service, law-enforcement service, legal-advice service, therapy service, or mental-health treatment provider.
The line cannot guarantee immediate contact, personal safety, legal protection, intervention with another person, or resolution of a conflict.
If anyone is in immediate danger or requires emergency assistance, call 911 or contact the appropriate emergency or crisis service. Do not wait for a return call from the Conflict Support Line.
Help Strengthen the Support Line
The Conflict Support Line is part of a developing public-access initiative. Community participation can help expand its reach, referral capacity, and long-term sustainability.
Sponsors
Support free public access, telephone infrastructure, educational materials, outreach, and future program growth.
Referral Partners
Help create reliable pathways to community, legal, mental health, family, housing, and other specialized resources.
Community Organizations
Share the line, host educational programming, identify community needs, and collaborate on public awareness.
Mediators and Volunteers
Express interest in future trained-volunteer, outreach, education, or program-support opportunities.
Professional Resources
Contribute expertise, referral information, technology, evaluation support, or program-development assistance.
Project Updates
Receive information about development, partnerships, volunteer opportunities, and future service expansion.
Call the Conflict Support Line
Calls are accepted 24 hours a day. If your call is not answered, leave a voicemail with your name, telephone number, and a brief reason for calling. Calls are generally returned within one to two hours.
443-680-5576